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Refund policy

Refund & Returns Policy

30-Day Money-Back Policy

We stand behind the quality of our products. If you’re not satisfied with your first purchase for any reason, contact us within 30 days of delivery and choose either a full refund of the product price or 120% store credit. No explanation needed.

How it works:

  • Email us at info@outbackorigins.com within 30 days of your delivery date with your order number.
  • Comments are optional. We would appreciate you feedback on what did not work for you, but it won’t affect your refund.
  • Choose your option: a refund of the product price to your original payment method, or 120% of the product price as store credit.
  • You do not need to return the product, even if it has been opened or used.
  • Refunds are issued to your original payment method within 5–10 business days. Store credit is issued within 2 business days.

Please note:

  • This policy applies to your first order only and covers one pouch per customer. Additional pouches in the same order are refundable only if unopened.
  • Refunds cover the product price. Original shipping costs (if any) are non-refundable.
  • If you return unopened pouches, return shipping costs are the customer’s responsibility.
  • Limited to one refund claim per customer, household, or payment method.
  • Proof of purchase (order number) is required.
  • Subscription orders: this policy applies to your first shipment only. You can cancel your subscription at any time.


Subscriptions

For subscription orders, you can manage, pause, or cancel anytime before your next billing date through your account or by contacting us at info@outbackorigins.com.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately at info@outbackorigins.com if an item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right — with a replacement or full refund, at no cost to you.

European Union — 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification. The item must be in the same condition you received it, unused and in its original packaging, and you’ll need your proof of purchase. Return shipping costs are borne by the customer. To exercise this right, contact us at info@outbackorigins.com with your order number, and we’ll provide return instructions.

Questions?

You can contact us anytime at info@outbackorigins.com and we’ll get back to you within 1–2 business days.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@outbackorigins.com.