Refund & Returns Policy
30-Day Money-Back Policy
We stand behind the quality of our products. If you’re not satisfied with your first purchase for any reason, contact us within 30 days of delivery and choose either a full refund of the product price or 120% store credit. No explanation needed.
How it works:
Please note:
Subscriptions
For subscription orders, you can manage, pause, or cancel anytime before your next billing date through your account or by contacting us at info@outbackorigins.com.
Damaged or Incorrect Items
Please inspect your order upon arrival and contact us immediately at info@outbackorigins.com if an item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right — with a replacement or full refund, at no cost to you.
European Union — 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification. The item must be in the same condition you received it, unused and in its original packaging, and you’ll need your proof of purchase. Return shipping costs are borne by the customer. To exercise this right, contact us at info@outbackorigins.com with your order number, and we’ll provide return instructions.
Questions?
You can contact us anytime at info@outbackorigins.com and we’ll get back to you within 1–2 business days.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@outbackorigins.com.